WORK EXPERIENCE IN SPAIN

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2012-present    TRANSLATION WORK (English-Spanish). Company: www.stedan-translators.com

CAT: SDL TRADOS/MATECAT. (2000-3000 words per day)

Translations for different companies in Spain (document samples on request)

 

2014-present         Teaching SPANISH/ENGLISH to the staff. Company: SRG GLOBAL.

 

2010-14          ENGLISH/SPANISH TEACHER at different academies and companies in Valencia: Academies: SYNTAGMA. CAMPOAMOR. OPEN. THE ENGLISH INSTITUTE. COGRUP CONSULTORES. Companies: AIR LIQUID, etc.

                                   

2008                RECEPTIONIST. Hotel ABBA ACTEÓN. Valencia.

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WORK EXPERIENCE IN U.K (1999-2008)

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2007-08           RECEPTIONIST. Hotel Express by Holiday Inn. London.

 

2003-06           CALL CENTRE CUSTOMER SERVICES            

Sit-up TV Ltd, London.

                       

• To manage outbound/inbound customer calls, log records, direct calls to different departments and handle calls in a professional and courteous manner.

• Customer services: respond to customer enquiries and feedback via email and written correspondence, providing clear responses to escalated customer complaints in any department; Service Desk, Tracking, Returns and Collections.

• Team leader assistant: helping with training and assigning of work to team members, resolving escalated issues when supervisor not available, assist in completion of daily shift reports.

• Reception cover: Switchboard, transferring calls, greeting visitors, booking conference rooms.

• At all times meeting and exceeding targets for the specific section while under management, being responsible for meeting the customers needs in a short time and remaining calm under pressure.

• Fraud Administrator: Collection of funds for the company and dealing with credit card fraud issues.

 

1999-2003       ADMINISTRATION/RECEPTIONIST                   

Ramsees Hotel, London.              

                 

• Greeting guests, check-in, assisting with switchboard and reservations.

• Dealing with customer’s enquiries, using my language abilities via phone, Internet

and fax. Improvement in my communication and negotiation skills.

• Secretarial and administrative work including typing, handling correspondence, data entry, filing and book-keeping. I applied my organisational skills to the job.

• Team work: Development of new marketing and advertising strategies to attract customers. Assistance in designing the web page for the hotel and translation work for the company.

• Training and supervision of staff. I was promoted to personal assistant to the Director of the hotel.